GENERAL POLICIES:

CHECK-IN & CHECK-OUT
Check-in time is anytime after 1:00 PM.
Check-out time is 1:00 PM, with no exceptions or options for late check-out.

CANCELLATION/REFUND POLICY
Absolutely NO REFUND will be issued if you can not make it to your reservation at any time.

GUESTS & VISITORS
There is a charge for all guests or visitors coming into the Resort, whether it is for the day or night.
( Rate dependent on the situation and subject to change. )
You are responsible for making your guests, visitors, and family aware of the charge.
These rates are based per vehicle & night:
Staying the night in someone else’s unit $23
Visiting a site for the day is $18
Pitching an extra tent is $42
Check-out time for day-use guests is 10:00 PM.
Check-out for overnight visitors is 1:00 PM.
Teens 18 or under driving themselves must explain that they are going to their parent’s lot and that they are, in fact, under 18. Teens older bringing their vehicle will be charged upon arrival.

NOISE & CURFEW
Quiet time is from 11:00 PM until 7:00 AM. All persons must remain in their lots after 11:00 PM.
Please keep music and other noise to a minimum so as not to disturb neighbouring campers.
PARENTS are responsible for ensuring your kids abide by ALL rules and STAY in the lot.
If security stops you or your family after 11:00 PM, please respectfully explain your site number and where you are headed truthfully.
Infractions regarding past curfew interactions can result in management involvement.

YOUTH & YOUNG ADULTS
You must be at least 21 years or older to have a site registered to your name.
Youth and young adults will not be permitted access to the Park if the parents are not already within the Park without management approval.
A message to the young ones: we are not the place to come and party. We will take a deposit upon your arrival, and no exceptions. Go to Hilliards Bay for a good-party time.

PETS
Pets must be on a leash and NOT left alone in the lot.
Pets are not allowed on rental boats or other rental equipment.
Pets are prohibited on the BEACH, store, laundromat, restaurant or farmers market building. Swimming for dogs and the dog beach is located on the North-West side of the Park.
It is the owner’s responsibility to clean up after your pet! Waste bags are provided throughout the Park so that you may clean up after your pet.
Noisy and dangerous dogs are not permitted in the Park. If any infractions occur regarding your pet, we will have the right to refuse the return of that pet to the Park in the future.

GOLF CARTS
Any Golf Cart brought into the Shaw’s Point Resort park MUST have signed paperwork, registered with a number and deposit processed.
Any damages or injuries that may occur are the responsibility of the cart owner. CHILDREN ARE NOT PERMITTED TO DRIVE GOLF CARTS. MUST HOLD A VALID DRIVER’S LICENCE.
Proof of liability insurance for your golf cart must be available on request.
PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTAND THE GOLF CART RULES available upon arrival.

BOATS/ SEADOO'S & MARINA USAGE
Boat docks and launches at available for use at your own risk.
Parking boats or sea doos in the designated swimming area is not permitted.
Parking areas are provided at both marinas for your truck and trailer. Please ensure that you are not blocking access and view to other campers.
Boats can only be left in the Marina if you are in the Resort.

SANITARY SERVICES
Alberta Provincial Law strictly prohibits dumping sewage or greywater anywhere except designated stations.
Please dispose of household garbage in bins provided throughout the Park. Please dispose of plastic, rubber and metal debris in said bins. A burn pit is located at the west end of the Park from branches, leaves and wood material ONLY. Recycle bins are located throughout the Park. Please recycle and use them.
All fish cleaning will be done at the “Fish Cleaning Station” at the 2nd Marina. Please do not dump fish debris in garbage bins.

SECURITY
Security cameras are installed throughout the Park. If you see anything suspicious, don’t hesitate to contact the office. We also have security personnel hired for this role. They have a complex and vital job to accomplish, maintaining the security, comfort, and cleanliness of the Park. The security vehicle is clearly marked with a “security” logo and the Shaw’s Point Resort machines. Suppose security brings your child home in case of broken rules or curfew. In that case, they will be placed in the security vehicle and returned to your site.
Prices
ALL PRICES ARE SUBJECT TO CHANGE AT ANY TIME.

INSURANCE
The Resort is not responsible or liable for any property damage or theft. You must ensure you have proper coverage for your belongings and yourself.
Incident Reports.
Failure to comply with Park Policies (See Appendix “A”) will be recorded on an Incident Report. We will provide the registered guest with a copy and create a file with the reservation holders’ names. We have a ZERO Tolerance Approach that will be strictly enforced.

COMPLAINTS, REQUESTS & SUGGESTIONS
All forms of communication MUST be done in writing and delivered via email, fax, mail or in person.
Please be very clear with your description of any issue.
All communication must include your name, date, and cell number for further follow-up.
Please keep a copy of any communication for your records. Management will also keep a copy on file.

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